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Terms of Service

Last Updated: 1st December 2024

Important Notice

These Terms of Service constitute a legally binding agreement between you and Selenderub Ltd. Please read these terms carefully before using our website or services. By accessing or using our services, you agree to be bound by these terms.

1. Acceptance of Terms

Welcome to Selenderub. These Terms of Service ("Terms") govern your use of our website located at selenderub.com (the "Service") operated by Selenderub Ltd ("us", "we", or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service.

2. Company Information

Legal Entity

Company Name: Selenderub Ltd
Registered Address: 15 Green Street, Cotswolds, Gloucestershire, GL54 2HJ, United Kingdom
Company Registration Number: 12345678
VAT Number: GB123456789
Email: [email protected]
Phone: +44 1451 820 456

3. Use of Our Service

3.1 Permitted Use

You may use our Service for lawful purposes only. You agree to use the Service in accordance with these Terms and all applicable laws and regulations.

3.2 Prohibited Uses

You may not use our Service:

  • For any unlawful purpose or to solicit others to commit unlawful acts
  • To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others
  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
  • To submit false or misleading information
  • To upload or transmit viruses or any other type of malicious code
  • To collect or track the personal information of others
  • To spam, phish, pharm, pretext, spider, crawl, or scrape
  • For any obscene or immoral purpose
  • To interfere with or circumvent the security features of the Service

4. Account Registration

4.1 Account Creation

To access certain features of our Service, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process.

4.2 Account Security

You are responsible for safeguarding the password and for maintaining the confidentiality of your account. You agree to:

  • Choose a strong password
  • Keep your login credentials confidential
  • Notify us immediately of any unauthorised use of your account
  • Accept responsibility for all activities that occur under your account

4.3 Account Termination

We reserve the right to terminate or suspend your account at any time for violations of these Terms or for any other reason at our sole discretion.

5. Products and Services

5.1 Product Information

We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.

5.2 Pricing

All prices are listed in British Pounds (GBP) and include VAT where applicable. Prices are subject to change without notice. We reserve the right to correct pricing errors.

5.3 Availability

Product availability is subject to change. We reserve the right to discontinue any product at any time. In the event a product is unavailable after your order, we will contact you to arrange a suitable alternative or refund.

6. Orders and Payment

6.1 Order Process

When you place an order through our Service, you are making an offer to purchase the products. We reserve the right to accept or decline any order for any reason.

6.2 Payment Terms

  • Payment is required at the time of order placement
  • We accept major credit cards, debit cards, and PayPal
  • All payments are processed securely through third-party payment processors
  • You authorise us to charge your payment method for the total order amount

6.3 Order Confirmation

You will receive an email confirmation once your order is processed. This confirmation constitutes acceptance of your order and creates a binding contract.

7. Shipping and Delivery

7.1 Shipping Policy

  • We offer free UK delivery on orders over £75
  • Standard delivery takes 3-5 working days
  • Express delivery options are available for an additional fee
  • International shipping is available to selected countries

7.2 Risk of Loss

Risk of loss and title for products purchased from us pass to you upon delivery to the carrier.

7.3 Delivery Issues

If you do not receive your order within the expected timeframe, please contact us immediately. We will investigate and provide appropriate resolution.

8. Returns and Refunds

8.1 Return Policy

We offer a 30-day return policy for unused items in original packaging. To be eligible for a return:

  • Items must be in original condition
  • Items must be in original packaging
  • Return must be initiated within 30 days of delivery
  • Proof of purchase is required

8.2 Return Process

To initiate a return, contact our customer service team. We will provide return instructions and, where applicable, a return shipping label.

8.3 Refund Processing

Refunds will be processed within 5-10 business days after we receive the returned item. Refunds will be issued to the original payment method.

8.4 Non-Returnable Items

Certain items are not eligible for return, including:

  • Personalised or custom items
  • Items damaged by misuse
  • Items returned after 30 days

9. Intellectual Property Rights

9.1 Our Content

The Service and its original content, features, and functionality are and will remain the exclusive property of Selenderub Ltd and its licensors. The Service is protected by copyright, trademark, and other laws.

9.2 Your Content

Our Service may allow you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You are responsible for Content that you post to the Service.

9.3 Content Licence

By posting Content to the Service, you grant us the right and licence to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service.

10. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices regarding the collection and use of your personal information.

11. Disclaimers

Important Disclaimer

The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, we exclude all representations, warranties, and conditions relating to our website and the use of this website.

11.1 Service Availability

We do not guarantee that our Service will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Service, resulting in interruptions, delays, or errors.

11.2 Accuracy of Information

We make every effort to ensure the accuracy of information on our Service, but we cannot guarantee that all information is accurate, complete, or current.

12. Limitation of Liability

In no event shall Selenderub Ltd, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.

13. Indemnification

You agree to defend, indemnify, and hold harmless Selenderub Ltd and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees).

14. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may simply discontinue using the Service or contact us to request account deletion.

15. Governing Law

These Terms shall be interpreted and governed by the laws of England and Wales, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms.

17. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

18. Waiver

No waiver by Selenderub Ltd of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition.

19. Force Majeure

We shall not be liable for any failure or delay in performance under these Terms which is due to fire, flood, earthquake, elements of nature or acts of God, acts of war, terrorism, riots, civil disorders, rebellions or revolutions, or any other cause beyond our reasonable control.

20. Contact Information

Legal Enquiries

If you have any questions about these Terms of Service, please contact us:

Selenderub Ltd.
Legal Department
15 Green Street
Cotswolds, Gloucestershire
GL54 2HJ, United Kingdom

Email: [email protected]
Phone: +44 1451 820 456
Hours: Monday - Friday, 9:00 AM - 5:00 PM GMT

21. Acknowledgment

By using our Service, you acknowledge that you have read these Terms of Service and agree to be bound by them. These Terms constitute the entire agreement between you and Selenderub Ltd regarding the use of our Service.

Effective Date: These Terms of Service are effective as of 1st December 2024.

Selenderub

Crafting sustainable dining experiences with premium eco-friendly tableware. Made in Britain with love for the environment.

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